Return Policy
All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Last Updated: Sep 1, 2018
Return Policy
All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Order Cancellations
Orders that you submit online are processed within 1-2 business days and may not be canceled once they are shipped, therefore you may need to wait until you receive the merchandise in order to return it.
Returns
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be sealed, unused, and in the same condition that you received it with its original packaging.
Our return policy does not apply to any used goods: Used items are not eligible for a return, refund, or exchange.
The refund will be calculated minus our shipping fees. and minus 10% restocking fees.
* Once your item return because of delivery refusal, the refund will be calculated, minus our shipping cost, minus the returning shipping cost, and minus restocking fees (10%)
Shipping
To initiate a return, please email us at contact@top-probiotics.com . We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 27A Sirkin st. Kefar-Sava, IL, 4442161.
You are responsible for paying for all shipping costs for your returned item.
The original order Shipping costs are non-refundable (Even once the shipping fees are included within the product price).
If you receive a refund, the cost of any shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After we have received your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card, or an original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
The refund will be calculated minus our shipping fees. and minus 10% restocking fees.
Please note that once returning a part of a bundle order, the refund will deduct the full price of the used items.
General
Please note that we are not responsible for any duties, nor for any regulations in the recipient country.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.
Please note that we are not responsible for any duties in the recipient country. If the item is returned to us in a good condition because it was unclaimed or because the duties were unpaid, we will refund your payment as soon as we get your order back, minus shipping fees (Both ways), and minus 10% restock fees.